Estimada Ayoze, Gracias por tomarse el tiempo de dejar nos su reseña sobre su estancia con nosotros. Nos complace mucho saber que disfrutó de la atención de nuestro personal y la tranquilidad del establecimiento. Valoramos sus comentarios y opiniones ya que nos ayudan a mejorar nuestros servicios y comodidades. Lamentamos escuchar que hubo algunas dificultades durante tu estancia. Entendemos que la disponibilidad de tumbonas y sombrillas en la piscina es importante para la comodidad de nuestros huéspedes. Estamos tomando nota de tu sugerencia para mejorar este aspecto y asegurarnos de que haya suficientes tumbonas y sombrillas disponibles para todos los huéspedes. En relación a los ventiladores, apreciamos su feedback y le informamos que siempre puede acudir a nuestra recepción y solicitar uno en caso de necesitarlo. Esperamos que, a pesar de estas dificultades, haya tenido una experiencia agradable en general en Aloe Apartments. Valoramos su elección de quedarse con nosotros y esperamos tener la oportunidad de recibirle nuevamente en el futuro. Si decide regresar, estaremos encantados de hacer todo lo posible para asegurarnos de que tenga una estancia cómoda y agradable. Gracias nuevamente por sus comentarios y por compartir su opinión. ¡Le deseamos lo mejor en tus futuros viajes! Saludos cordiales,

Esther Cabrera Director General

Dear Tatiana, First of all, thank you very much for taking the time to write a comment and review about your experience with us. It was a pleasure to host you, and we look forward to seeing you again. We are very happy to hear that you enjoyed the location of the complex, which offers rest and quiet for when you need it, but is also close to the beach and to the most leisurely and ambient area of Puerto del Carmen. On the other hand, we are very sorry to hear that the neighbours were loud, we always look out for the guests' rest and when this kind of thing happens we try to talk to the guests who are being loud to make them understand that they need to be quiet to respect others. We hope that your experience was not greatly affected and that you were able to rest anyway. We have noted your suggestion about changing the duvets and will look into how we can manage an upgrade if necessary. We really appreciate your feedback as it lets us know that the service we are providing is meeting the needs of our guests. Finally, the free WiFi service is something we are currently working on. We hope to be able to offer it in the near future, and we hope you will come back to visit us to try it out and let us know what you think. We can't wait to receive you on your next visit to Lanzarote. Best regards, Customer Service Department

Esther Cabrera Director General